Fast delivery for increased customer satisfaction
Customers expect fast and reliable deliveries in today's fast-paced e-commerce environment. According to a McKinsey & Company survey, 87% of customers consider fast delivery to be crucial when choosing an e-commerce supplier. By having efficient logistics in place, companies can ensure short delivery times, which not only increases customer satisfaction but also strengthens the company's competitiveness in the market.
Inventory Management for Optimized Delivery Performance
Effective inventory management is crucial to avoid delayed deliveries and minimize the risk of over- or under-stocking products. According to a study conducted by Aberdeen Group, effective inventory management can contribute to a 10% reduction in inventory costs and a 95% order fulfillment rate. By implementing advanced inventory management systems and processes, companies can optimize their supply chain and improve their delivery performance.
Flexibility and scalability to meet changing needs
E-commerce businesses face rapid changes in demand and needs, requiring a flexible and scalable supply chain. According to a Deloitte report, companies that prioritize scalable e-commerce logistics solutions are 72% more likely to outperform their competitors. By investing in technology and processes that enable rapid adaptation, companies can meet customer needs and ensure a high level of service even during periods of increased demand.
Customer satisfaction and loyalty for long-term growth
Finally, efficient logistics is crucial to creating satisfied customers and building long-term relationships. According to a survey by PwC, 73% of customers say that a positive delivery experience increases their chances of shopping again with the same e-commerce provider. By ensuring fast and reliable deliveries and easy handling of returns, companies can increase customer satisfaction and loyalty, which in turn leads to increased profitability and growth.
Logent - Your partner for customized logistics solutions
At Logent, we understand the central role that logistics plays in e-commerce. With a long track record and proven results, we offer a full range of logistics solutions for e-retailers. Combining expert consulting, efficient warehouse management and customized production logistics solutions, we strive to be the reliable and scalable partner for our customers. Our versatility allows us to offer customized solutions that exactly fit each e-retailer's unique situation. At Logent, we are not just a logistics service provider, we are your strategic partner to navigate the dynamic world of e-commerce.
Sources:
- Statista. "Global e-commerce sales from 2014 to 2023 (in billions of US dollars)." Statista, Statista Inc, 2023, www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/.
- McKinsey & Company. "Omnichannel buyers: A multi-country survey of customer preferences and buying habits." McKinsey & Company, 2023, www.mckinsey.com/business-functions/marketing-and-sales/our-insights/global-surveys-of-consumer-sentiment-during-the-coronavirus-crisis.
- Aberdeen Group. "The State of the Inventory Management Function 2022." Aberdeen Group, 2022, www.aberdeen.com.
- Deloitte. "Flexibility and Scalability: Navigating the E-commerce Supply Chain Landscape." Deloitte, Deloitte Touche Tohmatsu Limited, 2023, www2.deloitte.com/us/en/insights/industry/retail-distribution/future-of-commerce-flexibility-scalability.html.
- PwC. "Last mile delivery: What shoppers want and how to save retail." PwC, PricewaterhouseCoopers LLP, 2023, www.pwc.com/gx/en/industries/retail-consumer/last-mile-delivery-shoppers-want-save-retail.html.